When a refund request can be reviewed
Refund requests should be submitted as soon as possible after the issue is identified and should include the order number, the item involved, and the reason for the request. The store may ask for photos, delivery details, or additional order information before a decision is made.
Eligibility and exclusions
Approval depends on product condition, request timing, supplier rules, and whether the item is custom, hazardous, perishable, final-sale, used, or otherwise excluded from return. Original shipping charges, return shipping, restocking costs, or non-returnable item costs may be withheld when allowed by the applicable listing or supplier rule.
How approved refunds are issued
Approved refunds are sent back to the original payment method after the return is inspected, a cancellation is confirmed, or a delivery issue is resolved. Bank and card processing timelines vary, so the statement posting date may be later than the date the refund is initiated.