Where live tracking is shown
The quickest path is the order area in My Account, where account-linked orders and status updates can be reviewed after checkout. When carrier tracking is available, it may also appear in order emails or account order details.
Guest orders and identification
If the order was placed without logging in, contact the store using the same email address used at checkout and include the order number so the support team can locate the order record.
When to ask for tracking help
Reach out when tracking has not updated for an extended period, a package shows delivered but has not been located, or the order appears split and one shipment is still missing. Photos of the package area or delivery label can help in some cases.