What to do right away
Review the package contents as soon as practical after delivery. Keep the item, packaging, inserts, and shipping label if there is damage or a shortage, because support may need those details to document the claim or coordinate a carrier review.
What to send with the request
Include the order number, product title, a short description of the issue, and clear photos when available. Helpful images can include the damaged area, the outer carton, the shipping label, and the packing materials or box interior.
Possible resolution paths
Depending on the issue and supplier review, the store may arrange replacement parts, reshipment, return instructions, or a refund review. Timing varies because some cases require confirmation from the carrier, supplier, or warehouse before a final outcome is approved.