How to request a return or exchange
Contact the store with the order number, item name, and the reason for the request. Exchange requests depend on supplier availability and may instead be handled as a return plus a new order if replacement inventory is not available.
Condition and packaging expectations
Returned items may need to be unused, complete, and packed in a condition that matches the supplier’s return rules. Missing accessories, signs of use, damage caused after delivery, or missing packaging can affect eligibility.
Instructions come after approval
Do not send items back until return instructions are issued. Approved returns may require a designated warehouse, supplier address, or carrier method, and unauthorized returns may be refused or delayed.