Request changes as early as possible
Changes should be requested immediately after the order is placed. Once payment review, picking, label creation, or carrier handoff begins, the store may no longer be able to edit the order.
Changes that may be possible
Depending on order status, the store may review cancellation requests, shipping-address corrections, contact-detail updates, or item adjustments. Availability, pricing changes, supplier rules, or packaging progress can limit what can be changed.
If the order cannot be changed
If the order has already advanced too far to modify, support may direct the customer to tracking, delivery follow-up, or the return and refund process after the shipment arrives.