Returns & Refunds
Understand how return requests are reviewed, what condition requirements apply, and when refunds are issued.
Requesting a return
Return requests should be submitted from the same email used on the order or from the account order page whenever possible. Include the order number, the item involved, and the reason for the request so the support team can review the case accurately.
Eligibility review
Return eligibility depends on product condition, timing, supplier restrictions, and whether the item is used, custom, hazardous, final-sale, or otherwise excluded from return. Approval instructions are shared only after the request is reviewed.
Refund timing
Approved refunds are issued back to the original payment method after the return is inspected or the delivery issue is resolved. Bank and card processing times can affect when the funds appear on the customer statement.