Store Policy

Shipping & Delivery

Review how order processing, delivery timing, split shipments, and freight exceptions are handled on this store.

Processing and handling

Order processing begins after payment authorization is completed. Handling times can vary by product, destination, and supplier availability. Product pages, cart details, and checkout messaging should always be reviewed for the latest timing information.

Split shipments and large items

Items from the same order may arrive in separate packages when they ship from different locations or require separate carriers. Oversized, freight, and special-handling items can require additional transit coordination or delivery instructions.

Delivery issues

If tracking stalls, an address needs correction, or a delivery arrives damaged or incomplete, use Order Help or Contact Support with the order number as soon as possible so the support queue can review carrier and supplier status.